Kiosk Video Conferencing to Empower Customer Service Excellence

In a digital landscape marked by rapid advancements in self-service kiosk technology, Kiosk Konnect introduces a human-centric approach to kiosk user experiences.

Kiosk Konnect™ revolutionizes customer service by providing real-time, video conferencing assistance to kiosk users.

Remote Customer Support in Real Time with Kiosk Konnect

Kiosk Konnect seamlessly integrates with your existing BillPay Kiosk infrastructure, providing you with a new dimension of customer support.

When a user has a question at the kiosk, they initiate a real-time connection with your expert agents with a simple touch. This visual and audio kiosk support ensures immediate assistance for finding account information, clarifying bill payments, and securely processing transactions while maintaining privacy.

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Three DynaTouch BillPay Kiosks in a row, with video conferencing on their screens.

A screenshot of the Kiosk Konnect application. A view of video conferencing from the agent's screen. The agent and customers' videos are visible, as well as a 'Call Details' section and the kiosk's current screen displayed.

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Boost Your Customer Service

Real-Time Support
Instant video and audio calls with kiosk screen sharing for immediate assistance to your customers, reducing the need for in-person visits.
Call Routing
Smart call tree logic ensures calls are directed to the appropriate agent (route calls based on language preference, availability, and kiosk location).
Call Documentation
Keep track of call notes for insightful reporting on call types and frequency, helping you understand your customers’ needs.

Elevate Your Business

Enhanced Operational Efficiency
Streamline operations, reduce the need for in-person visits, and optimize resource utilization.
Optimize Support Processes
Fine-tune support processes, reducing response times and customer frustration, significantly improving service quality.
Improve Customer Satisfaction
Provide exceptional kiosk assistance and support, resulting in heightened customer satisfaction and increased brand loyalty.

A remote customer support agent with a headset, smiling.

A woman presses the screen of a floor-standing kiosk, requesting customer support via video conferencing.

Enhance the User Experience

Seamless Real-Time Assistance
Make kiosk interactions effortless and hassle-free, resolving issues and eliminating frustration.
Secure and Efficient Transactions
Users can confidently process payments with the assistance of a friendly and knowledgeable expert, ensuring both security and convenience during transactions, thus enhancing the overall effectiveness of the kiosk solution.
Audio or Video Call
Users may select a video call or audio call with the customer support agent with an option to plug in headphones for a private conversation.